Select Options > Request Receipts > Request a Delivery Receipt. Select Options > Request Receipts > Request a Read Receipt. This feature isn't available for accounts, or for IMAP or POP accounts such as Gmail, Yahoo!, or iCloud. Select Tools > Accounts to check your account type. To use this feature, you need a Microsoft 365 work or school account, or an Exchange on-premises account.
Supported applications include Outlook for Microsoft 365 and Outlook 2019 for Mac version 15.35 (170610) and later (select Outlook > About Outlook to check your version). Read receipts and delivery notifications are available in only some versions of Outlook for Mac, and only when using a Microsoft 365 work or school account, or an Exchange Server account managed by your organization. If the recipient uses an email client that supports responding to read receipts, you should receive notification when the message is read or deleted unread, provided it's not filtered out by antispam software.Outlook for Microsoft 365 for Mac Outlook 2021 for Mac Outlook 2019 for Mac Outlook 2016 for Mac More. Check the box Mark items as read when viewed in the Reading Pane to make Outlook mark your messages as read when you view them in the Reading Pane. In Options select Mail on the left menu, and under Outlook panes click on the Reading Pane button. If the server doesn't support returning receipts, Office 365 generates a message that the message was handed off to the server and Office 365 doesn't know what happened to it. Open Outlook and click File to open Backstage View, and select Options. A 'deleted unread' receipt tells you that the recipient deleted a copy of the message without marking it Read, it does not guarantee they didn't read it without marking it read.ĭelivery receipts, if supported, will tell you the message made it to the recipient's mailbox. If the recipient reads it using a client that does not support receipts or has an option to not return receipts, you won't get one back. The read receipt only tells you that the recipient marked the message read. Neither receipt option will guarantee you that the message was placed in the Inbox or read. Not all email clients can return read receipts and recipients usually have the option to not return one. Read receipt: send a notification mail when email has been opened by the recipient.Delivery receipt: send a notification mail when the email has been delivered to the mailbox.
If you are not familiar with receipts (because Outlook for Mac did not support it), receipts are notification that the message was received or read. The option to request read and/or delivery receipts is on the compose mail Options ribbon and Draft menu.
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